Terms and Conditions
- The Company
www.firegems.co is operated by F.I.R.E Gems Pte Ltd in Singapore.
We accept payments through:
- Visa / MasterCard credit or debit cards
Payment will be processed through a service provider in Singapore, in Singapore Dollars.
- Grab Pay (Buy now pay later function)
- Bank transfers such as PayLah or PayNow(for Singapore only)
The total sum payable will be displayed when the buyer completes the payment process.
- Shipping & Delivery
Please ensure that the correct product is selected, in the correct colours/sizes before you complete the checkout process. F.I.R.E Gems Pte Ltd will not be able to amend orders once they have been confirmed and will not be held liable in the event the wrong item is selected.
Also ensure that your delivery address is updated and accurate. Incorrect or incomplete addresses may result in a delay or loss of your package.
Orders will be shipped out within 2-3 working days (unless otherwise stated) upon payment verification.
In the event that we are unable to fulfil/ship your order due to the item being out of stock or other unforeseen circumstances, an exchange or refund will be made to your original mode of payment.
Once an order is dispatched we are unable to redirect.
For local shipments, F.I.R.E Gems Pte Ltd will provide free delivery for any purchase.
For international shipments, we will charge a flat-rate of SGD20 buyers are responsible for all customs and duty charges.
Do note that buyers are responsible for all shipping, returns and exchange shipping fees unless otherwise stated.
F.I.R.E Gems Pte Ltd reserve the right to accept or reject any order(s).
- Returns and Exchange Policies
F.I.R.E Gems Pte Ltd will be offering a 7-day return policy if the buyer is not completely satisfied. Get in touch with us at firstname.lastname@example.org within 7 calendar days of receipt of the jewelry and ensure that the item reaches us within 2 weeks from email confirmation. Once F.I.R.E Gems Pte Ltd has received the item, we will proceed to process the exchange. Kindly note that return shipment will be arranged through F.I.R.E Gems Pte Ltd via our delivery personnel and the transportation fee of SGD10 will be borne by the buyer (unless the item has a defect or wrong items have been shipped). Transportation fee for international returns will be arranged for and borne by the buyer.
We accept exchanges for the following reasons:
- Incorrect product received
- Defective product received
- Incorrect size purchased
We practice strict quality control, and it will be highly unlikely that defective items will be shipped out. However, errors may still happen and you may unfortunately receive a defective piece of jewelry. In the event if you wish to return the item due to its defects, please drop us an email at email@example.com .
Exchanges are only valid on regular priced products purchased without promotional rates, for the exact same design only. In the event that the exact same design is out of stock, exchanges will be allowed for other products. Colours shown may deviate slightly in reality as different tech devices have different colour calibration and specifications. As such, colors may be portrayed with slight differences. In the cases above, no refunds/exchanges will be allowed.
The product must be returned in brand new condition, unwashed (without any stains or scents including but not limited to fragrances, detergent, oil stains) in their original packaging with tags attached. Returned items not received in their original state will be automatically returned to the customer. We reserve the right to reject a return if we conclude it is not in a brand new condition.
Discounts are not valid for promotions and cannot be used with on-sale items.
All discounts and privileges are not exchangeable for cash or credit.
F.I.R.E Gems Pte Ltd reserves the right to amend any of the terms & conditions without prior notice.
F.I.R.E Gems Pte Ltd is not liable for any loss or damage in relation to any, lost, late, misdirected, damaged, incomplete, illegible or postage-due mail, or any orders that are processed late, incorrectly or lost due to computer or other electronic breakdown or malfunction or any other reason which is out of the control of F.I.R.E Gems Pte Ltd.
All images shown on our website: www.firegems.co and any description of materials which need to be translated from a foreign language are displayed on a best effort basis.F.I.R.E Gems Pte Ltd will not be liable for any loss or damage caused due to a discrepancy in relation to the image/ description shown on our website and the material/ item dispatched.
By using our website the buyer agrees to the terms and conditions stated here.
These terms and conditions and our relationship with the buyer shall be governed by Singapore Law and any dispute shall fall under the jurisdiction of the courts of Singapore.